The fastest way to reach us is support@livecue.co. We reply within one business day for most requests. Billing emergencies during an active interview get priority when you put "urgent" in the subject line.
What to include
Help us help you on the first reply:
- The email address on your LiveCue account.
- Your operating system and app version (shown in the desktop app settings).
- For license issues: your license key prefix (first eight characters is enough) and what error you see.
- For billing: your Lemon Squeezy receipt or the email used at checkout.
- Screenshots only if they do not contain interview content you are not comfortable sharing.
Common topics
We handle activation problems, quota questions, refund requests on eligible plans, feature requests, and partnership inquiries through the same inbox.
For self-serve billing and invoices, sign in to your dashboard and open the billing portal. For product how-tos, the blog at blog.livecue.co has walkthroughs.
No phone support
We do not offer phone support today. Email keeps a written record and lets us loop in the right person without putting you on hold during your interview week.