Overview
We keep refunds simple because interview season is stressful enough. Each plan has a clear refund window, there is no form to fight through, and approved refunds go back to your original payment method.
All payments are processed by Lemon Squeezy, our merchant of record. Refunds are issued through them and typically appear on your statement within 5-10 business days.
Job-Pack ($59 one-time)
The Job-Pack has a 7-day no-questions refund. If you buy it and decide within 7 days that LiveCue is not for you, email us and we refund the full $59. You do not need to give a reason.
After 7 days the purchase is final, but the pack never auto-renews, so there is nothing to cancel and no surprise charge later.
Lite ($19/mo) and Max ($89/mo)
Monthly subscriptions are refunded prorated within 14 days of a charge. If you cancel and request a refund inside that window, we refund the unused portion of the month.
You can cancel anytime from the billing dashboard. Cancelling stops future charges immediately; your plan stays active until the end of the paid period.
Pay-as-you-go packs
Pay-as-you-go minute packs ($25, $50, $100) are fully refundable until you use the first minute. Once minutes from a pack have been consumed, the pack is non-refundable.
Sessions cut short by us
LiveCue is designed never to hard-stop a session mid-interview, even if you hit your quota. If an outage or defect on our side disrupts a live session, contact us — we credit or refund those minutes regardless of plan or refund window.
How to request a refund
Email support@updates.livecue.co from the address on your account with your order reference (it is in your receipt from Lemon Squeezy). We reply within one business day.
Refunds within the stated windows are approved without questions. Outside the windows, we still read every request and use judgment — especially for interview-week emergencies.